{"id":41,"date":"2022-12-22T12:30:28","date_gmt":"2022-12-22T12:30:28","guid":{"rendered":"https:\/\/shyamalgroup.in\/?page_id=41"},"modified":"2022-12-22T12:31:23","modified_gmt":"2022-12-22T12:31:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shyamalgroup.in\/index.php\/refund_returns\/","title":{"rendered":"Cancellation &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41\" class=\"elementor elementor-41\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2070551b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2070551b\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b967a3c\" data-id=\"b967a3c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72d58062 elementor-widget elementor-widget-text-editor\" data-id=\"72d58062\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is the general return policy on NUE Products?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In an unfortunate event that you are not satisfied with our products, we give an option to inform us within 14 days of the date of receipt of products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Only few points to consider to have hassle free experience:-<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can initiate the return process by mailing us a <\/span><a href=\"mailto:shyamalgroups@gmail.com\"><span style=\"font-weight: 400;\">shyamalgroups@gmail.com<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Conditions for product to be eligible for return\/refund:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defective product<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product is not of the characteristics or features as advertised or as agreed to<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unused and in its original new condition, if not defective or damaged.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Products which are not damaged or broken by customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Products which are not tampered and Serial\/UPC number is intact.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product returned back in its original packaging including box, original invoice and price tags.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the product is delivered at a date later than the delivery schedule.<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If in case the courier is found ineligible for refund, we will send the product back to you.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will have an option to take refund or exchange the product, as per your request.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case you opt for refund, for payment made by card we will refund in the same bank account. For COD orders or any other mode we will initiate NEFT in the registered name of customer and bank details provided.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please note that replacements are subject to availability of particular products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Returns\/replacements not applicable on orders delivered outside India.<\/span><\/p>\n<p><b>What should I do if I receive a Defective item or not something which I ordered?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Under such circumstances you can inform us within the 48 hours of receipt of the product. You can inform us by writing a mail on <\/span><a href=\"mailto:shyamalgroups@gmail.com\"><span style=\"font-weight: 400;\">shyamalgroups@gmail.com<\/span><\/a> <span style=\"font-weight: 400;\">\u00a0and share relevant pictures <\/span><span style=\"font-weight: 400;\">Product should be returned in original packaging along with original box, price tags and invoice.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please note that replacements are subject to availability of particular products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Payment made by card will be refunded on the same bank account and otherwise an online transfer will be issued on the bank details shared by the customer.<\/span><\/p>\n<p><b>What are the payment methods available on NUE?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Payment methods currently supported on NUE are : Credit\/Debit Cards, UPI, Wallets, Netbanking, and Cash on Delivery<\/span><\/p>\n<p><b>There are zero hidden charges when you make a purchase on NUE. The prices stated in the final cart is exactly what you pay. <\/b><span style=\"font-weight: 400;\">Payments can be remitted through net banking, credit card, debit card, UPI (\u201c<\/span><b>Digital Payments<\/b><span style=\"font-weight: 400;\">\u201d) and cash on delivery. Digital Payments are recommended to ensure faster processing of your order. Further, cash on delivery is not applicable for orders delivered outside India. Payment details are not handled by NUE and Payment gateway partners are PCI\/DSS compliant. Transactions via debit \/Credit card\/ Net banking &#8211; Payments will be redirected to your bank&#8217;s secure page for entering your online password (issued by your bank) to complete the payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Queries with regard to payments can be redirected to contact@www.payu.in ; <\/span><a href=\"mailto:support@razorpay.com\"><span style=\"font-weight: 400;\">support@<\/span><\/a><span style=\"font-weight: 400;\">payu.in; <\/span><a href=\"mailto:shyamalgroups@gmail.com\"><span style=\"font-weight: 400;\">shyamalgroups@gmail.com<\/span><\/a><\/p>\n<p><b>What is your category specific policy for return?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nutrition- Our nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. Factors such as stomach upset, headache, flavour like\/dislike would not be applicable for return. Please consult with your doctor before buying the products. Merchandise- Return policy is only applicable in case of issue with size or if you receive the product in a damaged condition.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Service- This category is not applicable for any refund.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are here to serve you best. Your satisfaction is our priority and in case you have any query then please do mail us on <\/span><a href=\"mailto:shyamalgroups@gmail.com\"><span style=\"font-weight: 400;\">shyamalgroups@gmail.com<\/span><\/a><\/p>\n<p><b>Are there any processing fees for replacements or returns?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The customer may be liable to pay a processing fee in case of returns or replacements under certain scenarios &#8211; including, but not limited to requesting a change of flavor\/product\/variant or any requests of similar nature. The processing fee amount will be conveyed to the customer at the time of taking the request for replacement or return and the request will be processed further after the payment for the processing fee has been processed. In case of errors in the product such as incorrect product\/variant\/flavor shipped to the customer, there will be no processing fee applicable on requests for returns or replacement. Returns\/refunds for orders delivered outside India shall not be accepted<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><b>I need to return an item, how do I arrange for a pickup?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.Returns\/refunds may not be applicable for orders delivered outside India.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>What are the modes of refund available after cancellation or return?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For payment made by:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Debit\/Credit or any other Card- We will refund in the same bank account.Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><b>In case of a refund, in how many days will the money be refunded?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The money will be refunded according to the guidelines stated above in 14 working days from the date refund is approved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><b>In how many days will the product be delivered in the product replacement process?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>I have placed an order but due to some reason I need to cancel it. Can I do that?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If we receive a cancellation notice and the order has not been processed\/ approved by us, we shall cancel the order and refund the entire amount to User within 14 working days.We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What is the general return policy on NUE Products? In an unfortunate event that you are not satisfied with our products, we give an option to inform us within 14 days of the date of receipt of products. Only few points to consider to have hassle free experience:- You can initiate the return process by mailing us a shyamalgroups@gmail.com Conditions for product to be eligible for return\/refund: Defective product The product is not of the characteristics or features as advertised or as agreed to Unused and in its original new condition, if not defective or damaged. Products which are not damaged or broken by customers Products which are not tampered and Serial\/UPC number is intact. Product returned back in its original packaging including box, original invoice and price tags. If the product is delivered at a date later than the delivery schedule. If in case the courier is found ineligible for refund, we will send the product back to you. You will have an option to take refund or exchange the product, as per your request.\u00a0 In case you opt for refund, for payment made by card we will refund in the same bank account. For COD orders or any other mode we will initiate NEFT in the registered name of customer and bank details provided.\u00a0 Please note that replacements are subject to availability of particular products. Returns\/replacements not applicable on orders delivered outside India. What should I do if I receive a Defective item or not something which I ordered? Under such circumstances you can inform us within the 48 hours of receipt of the product. You can inform us by writing a mail on shyamalgroups@gmail.com \u00a0and share relevant pictures Product should be returned in original packaging along with original box, price tags and invoice.\u00a0 As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request. Please note that replacements are subject to availability of particular products. Payment made by card will be refunded on the same bank account and otherwise an online transfer will be issued on the bank details shared by the customer. What are the payment methods available on NUE? Payment methods currently supported on NUE are : Credit\/Debit Cards, UPI, Wallets, Netbanking, and Cash on Delivery There are zero hidden charges when you make a purchase on NUE. The prices stated in the final cart is exactly what you pay. Payments can be remitted through net banking, credit card, debit card, UPI (\u201cDigital Payments\u201d) and cash on delivery. Digital Payments are recommended to ensure faster processing of your order. Further, cash on delivery is not applicable for orders delivered outside India. Payment details are not handled by NUE and Payment gateway partners are PCI\/DSS compliant. Transactions via debit \/Credit card\/ Net banking &#8211; Payments will be redirected to your bank&#8217;s secure page for entering your online password (issued by your bank) to complete the payment. Queries with regard to payments can be redirected to contact@www.payu.in ; support@payu.in; shyamalgroups@gmail.com What is your category specific policy for return? Nutrition- Our nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. Factors such as stomach upset, headache, flavour like\/dislike would not be applicable for return. Please consult with your doctor before buying the products. Merchandise- Return policy is only applicable in case of issue with size or if you receive the product in a damaged condition. Service- This category is not applicable for any refund. We are here to serve you best. Your satisfaction is our priority and in case you have any query then please do mail us on shyamalgroups@gmail.com Are there any processing fees for replacements or returns? The customer may be liable to pay a processing fee in case of returns or replacements under certain scenarios &#8211; including, but not limited to requesting a change of flavor\/product\/variant or any requests of similar nature. The processing fee amount will be conveyed to the customer at the time of taking the request for replacement or return and the request will be processed further after the payment for the processing fee has been processed. In case of errors in the product such as incorrect product\/variant\/flavor shipped to the customer, there will be no processing fee applicable on requests for returns or replacement. Returns\/refunds for orders delivered outside India shall not be accepted \u00a0I need to return an item, how do I arrange for a pickup?\u00a0 You can Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.Returns\/refunds may not be applicable for orders delivered outside India. \u00a0 What are the modes of refund available after cancellation or return? For payment made by: Debit\/Credit or any other Card- We will refund in the same bank account.Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer \u00a0In case of a refund, in how many days will the money be refunded? The money will be refunded according to the guidelines stated above in 14 working days from the date refund is approved. \u00a0In how many days will the product be delivered in the product replacement process? The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved. \u00a0 I have placed an order but due to some reason I need to cancel it. Can I do that? If<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/pages\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":3,"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/pages\/41\/revisions"}],"predecessor-version":[{"id":1526,"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/pages\/41\/revisions\/1526"}],"wp:attachment":[{"href":"https:\/\/shyamalgroup.in\/index.php\/wp-json\/wp\/v2\/media?parent=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}